Portal Login

General Guidelines for Water’s Edge and the Patient Portal

 

Messaging your health care provider:

• Please do not use the messaging portal. The portal messaging system is not set up for smooth communication between patients and doctors. If you need to leave a medical question or concern, give our office a call at 206.283.1383. Please allow up to 48 business hours for a response, or if you have a new health concern, an appointment may be necessary to ensure that you receive the best care possible in a timely manner.  Thank you for understanding and being patient.
• If you need a physician’s advice for an urgent medical concern outside of business hours. Please note that there is an $80 fee for this service, call the office at 206.283.1383 if you need after-hours medical assistance. 
• For all prescription medication refills, please contact your pharmacy directly. They can fax a refill authorization request to the office at 206-283-1924. Once you have contacted your pharmacy, please allow our office two business days to process your request. 
• For all supplement refills, please send an e-mail to [email protected].

 

Lab Results, Treatment plans, or Medical records:

• Medical records will be released on the portal by request only. You will have to request your records 7 to 10 business days before a scheduled appointment. Please make sure your records request form is up to date. You can contact the front office for the records release form.
• If you would like to send us medical records, you can do so via the patient portal.

 

Appointment reminders:

• To Opt-in for Text Message and e-mail Reminders, please confirm your mobile number and e-mail with the Front Desk.
• If you would prefer a phone call reminder instead of an e-mail or text message, please let the front desk know you would like to opt-out of text message and e-mail reminders.